完善客服模块功能
This commit is contained in:
赵毅
parent
e20e9a3552
commit
088891bdbb
@ -6,14 +6,15 @@
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<view v-if="isLoading" class="loading">加载中...</view>
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<view v-else-if="recordsList.length === 0" class="empty-records">暂无聊天记录</view>
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<view v-else>
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<view v-for="record in recordsList" :key="record.mchId" class="record-item" @tap="goToChatPage(record)">
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<view v-for="record in recordsList" :key="record.id">
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<view class="record-item" @tap="goToChatPage(record)">
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<image class="record-avatar" :src="record.avatar || '/static/logo.png'" mode="aspectFill"></image>
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<view class="record-info">
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<view class="record-title-row">
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<text class="record-title">{{ record.title }}</text>
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<text class="record-time">{{ formatTime(record.lastMsgTime) }}</text>
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<text class="record-title">{{ record.contact_name }}</text>
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<text class="record-time">{{ record.update_time }}</text>
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</view>
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</view>
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<text class="record-last-msg">{{ record.lastMsg || '暂无消息' }}</text>
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</view>
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</view>
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</view>
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@ -61,63 +62,14 @@ export default {
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page_num: this.page_num,
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page_size: this.page_size,
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}).then((res) => {
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console.log("🚀 ~ loadChattingRecords ~ res:", res)
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this.recordsList = res.msg_list
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})
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// const response = await this.$http.get(apiArr.csGetMsgList);
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// if (response.success && response.data && response.data.list) {
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// this.recordsList = response.data.list.map(item => ({
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// mchId: item.mchId,
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// title: item.title || `客服${item.mchId}`,
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// avatar: item.avatar,
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// lastMsg: item.lastMsg,
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// lastMsgTime: item.lastMsgTime || Date.now(),
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// unreadCount: item.unreadCount || 0
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// }));
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// } else {
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// // 使用模拟数据
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// this.recordsList = this.getMockRecords();
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// }
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} catch (error) {
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console.error('加载聊天记录失败', error);
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// 使用模拟数据
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this.recordsList = this.getMockRecords();
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} finally {
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this.isLoading = false;
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}
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},
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// 获取模拟数据
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getMockRecords() {
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return [
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{
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mchId: '1001',
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title: '客服小明',
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avatar: '/static/logo.png',
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lastMsg: '您好，请问有什么可以帮助您的吗？',
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lastMsgTime: Date.now() - 30 * 60 * 1000,
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unreadCount: 0
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},
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{
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mchId: '1002',
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title: '客服小丽',
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avatar: '/static/logo.png',
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lastMsg: '您的问题我已经记录，稍后会有专人与您联系。',
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lastMsgTime: Date.now() - 2 * 60 * 60 * 1000,
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unreadCount: 1
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},
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{
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mchId: '1003',
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title: '客服小张',
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avatar: '/static/logo.png',
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lastMsg: '感谢您的咨询，还有其他问题吗？',
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lastMsgTime: Date.now() - 5 * 60 * 60 * 1000,
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unreadCount: 0
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}
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];
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},
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// 格式化时间
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formatTime(time) {
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const date = new Date(time);
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@ -152,13 +104,29 @@ export default {
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// 跳转到聊天页面
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goToChatPage(record) {
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// 存储当前聊天对象的信息，供聊天页面使用
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uni.setStorageSync('currentChatTarget', record);
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const params = {
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mch_id: record.mch_id,
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}
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request(apiArr.csGetMchContactList, "POST", params).then((res) => {
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if (res.rows && res.rows.length > 0) {
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res.rows.map(item => {
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item.employee_image = picUrl + item.employee_image;
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})
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const itemObj = res.rows.find(item => item.employee_mobile === record.two.account)
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// 跳转到聊天页面
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uni.navigateTo({
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url: '/packages/customerService/index/index?mchId=' + record.mchId
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url: '/packages/customerService/index/index?item=' + JSON.stringify(itemObj)
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});
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} else {
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console.log("没有获取到客服列表数据");
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uni.showToast({
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title: '该客服不存在',
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icon: 'none'
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})
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}
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})
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}
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}
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};
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@ -1,7 +1,8 @@
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/* 客服聊天页面样式 */
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page {
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background-color: #f6f7fb;
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overflow-y: hidden;
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height: 100vh;
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overflow: hidden;
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}
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/* 聊天容器 */
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@ -10,6 +11,11 @@ page {
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flex-direction: column;
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height: 100vh;
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background-color: #f6f7fb;
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position: fixed;
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top: 0;
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left: 0;
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width: 100%;
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z-index: 1;
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}
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/* 聊天头部 */
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@ -22,6 +28,8 @@ page {
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background-color: #fff;
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box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1);
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padding-bottom: 15rpx;
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position: relative;
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z-index: 2;
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}
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.back-btn {
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@ -130,6 +138,8 @@ page {
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padding: 10px 15px;
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border-top: 1px solid #eee;
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margin-bottom: 20rpx;
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position: relative;
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z-index: 2;
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}
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.input-container {
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@ -16,7 +16,7 @@
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<!-- 聊天消息区域 -->
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<scroll-view :scroll-into-view="scrollToView" class="chat-messages" scroll-y="true"
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@scrolltoupper="loadMoreHistory">
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@scrolltoupper="loadMoreHistory" @scrolltolower="loadMoreHistory" lower-threshold="100" upper-threshold="100">
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<!-- 加载历史消息提示 -->
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<view v-if="isLoadingHistory" class="message-time">加载历史消息...</view>
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@ -31,7 +31,7 @@
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'other': !message.isSelf,
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'loading': message.isLoading
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}" class="message-item">
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<image :src="message.isSelf ? userAvatar : (chatTarget.avatar || '/static/logo.png')" class="message-avatar"
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<image :src="message.isSelf ? userAvatar : (chatTarget.employee_image)" class="message-avatar"
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mode="aspectFill"></image>
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<view class="message-content">
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{{ message.content }}
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@ -44,7 +44,9 @@
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<view class="chat-input-area">
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<view class="input-container">
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<textarea v-model="inputMessage" :adjust-position="true" class="message-input" placeholder="请输入消息..."
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@confirm="sendMessage" @input="handleInput"></textarea>
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@confirm="sendMessage" @input="handleInput" auto-height hold-keyboard="true"
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enable-keyboard-accessory-view="true" cursor-spacing="10" maxlength="500"
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@focus="onInputFocus" @blur="onInputBlur"></textarea>
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<button :disabled="!canSend || !client || !isConnected" class="send-btn" @tap="sendMessage">
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发送
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</button>
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@ -54,9 +56,9 @@
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</template>
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<script>
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import { menuButtonInfo, request } from '@/utils'
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import { picUrl, menuButtonInfo, request, NavgateTo } from "../../../utils";
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import { apiArr } from '@/api/customerService'
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import MqttUtils from '@/utils/mqtt'
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import mqttTool from '@/utils/mqtt'
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export default {
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data(){
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@ -71,7 +73,7 @@ export default {
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openId: '' // 接收方的open_id
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},
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// 用户头像
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userAvatar: '/static/logo.png',
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userAvatar: '',
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// 消息列表
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messages: [],
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// 输入的消息
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@ -93,7 +95,14 @@ export default {
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client: null,
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mqttConfig: {},
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// 重连失败提示定时器
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reconnectFailedTimer: null
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reconnectFailedTimer: null,
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// 分页参数
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pageNum: 1,
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pageSize: 10,
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// 是否还有更多历史消息
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hasMoreHistory: true,
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// 滚动到底部的标记
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scrollToBottomFlag: false
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}
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},
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onLoad(options){
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@ -108,16 +117,41 @@ export default {
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// 初始化MQTT连接
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this.initChat()
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this.getMqttConfig()
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// 初始化用户头像
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this.userAvatar = picUrl + uni.getStorageSync('headPhoto')
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},
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onShow(){
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},
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methods: {
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async connect(){
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this.client = null
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const options = {
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clientId: this.selfClientId
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}
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this.client = MqttUtils.connect(options)
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// 添加连接状态回调
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const callbacks = {
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onConnect: () => {
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console.log('客服连接成功')
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this.isConnected = true
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this.connectingStatus = ''
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},
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onDisconnect: this.onDisconnect.bind(this),
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onError: (error) => {
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console.error('客服连接错误:', error)
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this.isConnected = false
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this.connectingStatus = '连接错误，请重试'
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},
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onReconnect: () => {
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console.log('客服正在重连...')
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this.isConnected = false
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this.connectingStatus = '连接已断开，正在重连...'
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}
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}
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this.client = mqttTool.connect(options, callbacks)
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this.isConnected = !!this.client
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await this.subscribe()
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this.client.on('message', (topic, message) => {
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let de = new TextDecoder('utf-8')
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@ -142,9 +176,10 @@ export default {
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},
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async subscribe(){
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if (this.isConnected && this.client) {
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this.client.subscribe('contact/message/receive_msg', { qos: 0 }, function(err){
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this.client.subscribe('contact/message/receive_msg', { qos: 0 }, (err) => {
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if (!err) {
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console.log('订阅成功', 'contact/message/receive_msg', { qos: 0 })
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this.connectingStatus = ''
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} else {
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console.log('订阅失败:', err)
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this.connectingStatus = '订阅失败，请重试'
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@ -152,20 +187,25 @@ export default {
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})
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} else {
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console.log('连接失败', this.isConnected, this.client)
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this.connectingStatus = '连接失败，请重试'
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}
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},
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// 初始化聊天
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async initChat(){
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try {
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// 显示连接状态
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this.connectingStatus = '连接中...'
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this.connectingStatus = '正在连接客服...'
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await this.connect()
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// 连接成功后启动心跳包
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this.startKeepalive()
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// 连接成功后立即加载历史消息
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this.loadHistoryMessages()
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} catch (error) {
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console.error('初始化聊天失败', error)
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this.connectingStatus = '连接失败，请重试'
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this.connectingStatus = '连接失败，请检查网络'
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// 失败后尝试重新连接
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setTimeout(() => {
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this.reconnectFailedTimer = setTimeout(() => {
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this.initChat()
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}, 3000)
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}
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@ -173,7 +213,6 @@ export default {
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// 获取MQTT连接配置
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async getMqttConfig(){
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console.log('🚀 ~ getMqttConfig ~ getMqttConfig:', 11111)
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try {
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// 如果没有已创建的实例或clientId，则通过API获取
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return new Promise((resolve, reject) => {
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@ -204,19 +243,16 @@ export default {
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}
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},
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// MQTT断开连接回调 (为了兼容旧的调用)
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// MQTT断开连接回调
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onDisconnect(packet){
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console.log('MQTT连接断开', packet)
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this.isConnected = false
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this.client = null
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// 根据断开原因设置不同的连接状态文本
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if (packet.error) {
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if (packet && packet.error) {
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// 连接失败的情况
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this.connectingStatus = '连接失败，请检查网络或服务器'
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} else
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if (packet.reconnecting) {
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// 正在重连的情况
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this.connectingStatus = '连接已断开，正在重连...'
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this.connectingStatus = '连接失败，请检查网络'
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} else {
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// 其他断开连接的情况
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this.connectingStatus = '连接已断开，正在重连...'
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@ -228,8 +264,53 @@ export default {
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// 加载历史消息
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async loadHistoryMessages(){
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if (!this.hasMoreHistory || this.isLoadingHistory) {
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return
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}
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try {
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this.isLoadingHistory = true
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// 确保已经获取了mqttConfig.bind_id
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if (!this.mqttConfig.bind_id) {
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await this.getMqttConfig()
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}
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const params = {
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bind_id: this.mqttConfig.bind_id,
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order: 'desc', // 按时间降序排列
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page_num: this.pageNum,
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page_size: this.pageSize
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}
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console.log('请求历史消息参数:', params)
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const res = await request(apiArr.csGetMsgRecord, 'POST', params)
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console.log('历史消息返回结果:', res)
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if (res && res.code === 1 && res.data && res.data.msg_record) {
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const historyMessages = res.data.msg_record
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// 如果没有更多历史消息了
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if (historyMessages.length === 0) {
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this.hasMoreHistory = false
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return
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}
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// 将获取到的历史消息添加到消息列表开头
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// 这里需要根据消息的发送方判断是否是自己发送的消息
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const formattedMessages = historyMessages.map(msg => ({
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content: msg.content,
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time: new Date(msg.create_time).getTime(),
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isSelf: msg.send_client === this.mqttConfig.clientId,
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isLoading: false
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})).reverse() // 因为是按时间降序获取的，所以需要反转
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// 添加到消息列表开头
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this.messages = [...formattedMessages, ...this.messages]
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// 增加页码
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this.pageNum++
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}
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} catch (error) {
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console.error('加载历史消息失败', error)
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} finally {
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@ -239,9 +320,9 @@ export default {
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// 加载更多历史消息
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loadMoreHistory(){
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if (this.isLoadingHistory) {
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if (!this.isLoadingHistory && this.hasMoreHistory) {
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this.loadHistoryMessages()
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}
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// 这里可以实现加载更多历史消息的逻辑
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},
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// 发送消息
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@ -285,6 +366,21 @@ export default {
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this.canSend = this.inputMessage.trim().length > 0
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},
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onInputFocus() {
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// 输入框获取焦点时，设置滚动到底部的标记
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this.scrollToBottomFlag = true;
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setTimeout(() => {
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if (this.scrollToBottomFlag) {
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this.scrollToBottom();
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}
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}, 300);
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},
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onInputBlur() {
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// 输入框失去焦点时，重置滚动标记
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this.scrollToBottomFlag = false;
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},
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// 是否需要显示时间分割线
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needShowTime(index){
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if (index === 0) return true
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@ -233,7 +233,7 @@
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已支付成功
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</view>
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<view class="boxshadow_img">
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<view>核销码：{{ verifyCode }}</view>
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<view v-if="verifyCode">核销码：{{ verifyCode }}</view>
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<!-- <image
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src="https://wechat-img-file.oss-cn-beijing.aliyuncs.com/property-img-file/shop_share_img.png">
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</image> -->
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@ -109,6 +109,7 @@
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icon: 'success',
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mask: true
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})
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uni.setStorageSync('headPhoto', this.avatarInfo.picUrl)
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setTimeout(() => {
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uni.navigateBack({ delta: 1 })
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}, 2000)
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|
||||
@ -97,7 +97,8 @@
|
||||
<image :src="serverLeft" mode="aspectFill" />
|
||||
</view>
|
||||
<view class="serverList1_right">
|
||||
<view :class="['serverItemRight', `serverItemRight${index + 1}`]" @tap="headerServerClick(item)"
|
||||
<view :class="['serverItemRight', `serverItemRight${index + 1}`]"
|
||||
@tap="index === 1 ? toAdvertisingView(serverRightList) : headerServerClick(item)"
|
||||
v-for="(item, index) in serverRightList" :key="index">
|
||||
<image :src="item.pic_src" mode="" />
|
||||
</view>
|
||||
|
||||
@ -90,6 +90,7 @@ export default {
|
||||
uni.setStorageSync('userId', res2.user_id);
|
||||
uni.setStorageSync('openId', res2.open_id);
|
||||
uni.setStorageSync('shopId', res2.wshop_id);
|
||||
uni.setStorageSync('headPhoto', res2.img);
|
||||
|
||||
this.isLogin = true;
|
||||
that.getUserInfo();
|
||||
|
||||
@ -5,7 +5,7 @@ let mqttTool = {
|
||||
client: null
|
||||
}
|
||||
|
||||
mqttTool.connect = function(params){
|
||||
mqttTool.connect = function(params, callbacks = {}){
|
||||
let options = {
|
||||
clientId: params.clientId,
|
||||
username: 'dev01',
|
||||
@ -20,11 +20,36 @@ mqttTool.connect = function(params){
|
||||
client = mqtt.connect('wx://api.hshuishang.com:8084/mqtt', options)
|
||||
console.log('WX', client)
|
||||
mqttTool.client = client
|
||||
if (mqttTool.client) {
|
||||
console.log('连接成功')
|
||||
} else {
|
||||
console.log('连接失败')
|
||||
|
||||
// 设置连接状态回调
|
||||
if (callbacks.onConnect) {
|
||||
client.on('connect', callbacks.onConnect)
|
||||
}
|
||||
|
||||
if (callbacks.onDisconnect) {
|
||||
client.on('disconnect', callbacks.onDisconnect)
|
||||
}
|
||||
|
||||
if (callbacks.onError) {
|
||||
client.on('error', callbacks.onError)
|
||||
}
|
||||
|
||||
if (callbacks.onReconnect) {
|
||||
client.on('reconnect', callbacks.onReconnect)
|
||||
}
|
||||
|
||||
client.on('connect', function() {
|
||||
console.log('MQTT连接成功')
|
||||
})
|
||||
|
||||
client.on('error', function(error) {
|
||||
console.log('MQTT连接错误:', error)
|
||||
})
|
||||
|
||||
client.on('reconnect', function() {
|
||||
console.log('MQTT正在重连...')
|
||||
})
|
||||
|
||||
return client
|
||||
}
|
||||
|
||||
|
||||
Loading…
x
Reference in New Issue
Block a user