maguodong
febc3e82f3
- 修改utils引用路径为绝对路径 - loadHistoryMessages方法添加await关键字确保异步执行 - 重构历史消息处理逻辑，直接更新消息列表 - MQTT连接配置增加SSL支持 - 更新MQTT连接地址为wxs协议 - 添加MQTT断开连接方法 - 关闭生产环境代码压缩以便调试 - 开启开发环境URL校验
512 lines
16 KiB
Vue
512 lines
16 KiB
Vue
packages/customerService/index/index
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<template>
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<view class="chat-container">
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<!-- 聊天头部 -->
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<view :style="{ paddingTop: top + 'px', height: localHeight + 'px' }" class="chat-header">
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<view class="back-btn" @tap="goBack">
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<uni-icons color="#333" size="28" type="left"></uni-icons>
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</view>
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<view class="chat-title">{{ chatTarget.title || '客服' }}</view>
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<view class="change-service-btn" @tap="goToChangeService">
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<uni-icons color="#333" size="22" type="switch"></uni-icons>
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</view>
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</view>
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<!-- 连接状态提示 -->
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<view v-if="connectingStatus" class="connecting-status">{{ connectingStatus }}</view>
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<!-- 聊天消息区域 -->
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<scroll-view :scroll-into-view="scrollToView" class="chat-messages" lower-threshold="100" scroll-y="true"
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upper-threshold="100" @scrolltolower="loadMoreHistory" @scrolltoupper="loadMoreHistory">
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<!-- 加载历史消息提示 -->
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<view v-if="isLoadingHistory" class="message-time">加载历史消息...</view>
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<!-- 消息列表 -->
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<block v-for="(message, index) in messages" :key="index">
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<!-- 时间分割线 -->
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<view v-if="needShowTime(index)" class="message-time">{{ formatTime(message.time) }}</view>
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<!-- 消息项 -->
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<view :id="'msg-' + index" :class="{
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'self': message.isSelf,
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'other': !message.isSelf,
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'loading': message.isLoading
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}" class="message-item">
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<image :src="message.isSelf ? userAvatar : (chatTarget.employee_image)" class="message-avatar"
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mode="aspectFill"></image>
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<view class="message-content">
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{{ message.content }}
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</view>
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</view>
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</block>
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</scroll-view>
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<!-- 输入区域 -->
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<view class="chat-input-area">
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<view class="input-container">
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<textarea v-model="inputMessage" :adjust-position="true" auto-height class="message-input"
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cursor-spacing="10" enable-keyboard-accessory-view="true" hold-keyboard="true" maxlength="500"
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placeholder="请输入消息..." @blur="onInputBlur" @confirm="sendMessage" @focus="onInputFocus"
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@input="handleInput"></textarea>
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<button :disabled="inputMessage.trim() === ''" class="send-btn" @tap="sendMessage">
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发送
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</button>
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</view>
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</view>
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</view>
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</template>
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<script>
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import { menuButtonInfo, picUrl, request } from '@/utils'
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import { apiArr } from '@/api/customerService'
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import mqttTool from '@/utils/mqtt'
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export default {
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data(){
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return {
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localHeight: '',
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top: '',
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// 聊天目标信息
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chatTarget: {
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mchId: '',
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bindId: 0,
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title: '',
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avatar: '',
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openId: '' // 接收方的open_id
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},
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// 用户头像
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userAvatar: '',
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// 消息列表
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messages: [],
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// 输入的消息
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inputMessage: '',
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// 是否可以发送消息
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canSend: false,
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// 连接状态
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isConnected: false,
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// 连接状态文本
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connectingStatus: '',
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// 滚动到指定视图
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scrollToView: '',
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// 是否加载历史消息
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isLoadingHistory: false,
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// 心跳包定时器
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keepaliveTimer: null,
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selfClientId: uni.getStorageSync('openId'),
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// MQTT工具实例
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client: null,
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// 重连失败提示定时器
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reconnectFailedTimer: null,
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// 分页参数
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pageNum: 1,
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pageSize: 10,
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// 是否还有更多历史消息
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hasMoreHistory: true,
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// 滚动到底部的标记
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scrollToBottomFlag: false
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}
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},
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onLoad(options){
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const meun = menuButtonInfo()
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this.top = meun.top
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this.localHeight = meun.height
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// 获取聊天对象信息
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if (options.item) {
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const item = JSON.parse(options.item)
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console.log('参数接收:', item)
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if (Number(item.type) === 1) {
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// 客户选择客服跳转进来
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this.chatTarget = item
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console.log('客户找客服跳转:', this.chatTarget)
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this.chatTarget.title = this.chatTarget.employee_name
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this.getMqttConfig()
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} else {
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// 客服选择聊天列表进来
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this.chatTarget = item
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console.log('客服找客户进来:', this.chatTarget)
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this.chatTarget.title = this.chatTarget.server_name
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this.chatTarget.bindId = this.chatTarget.id
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if (this.chatTarget.client_id_one === this.selfClientId) {
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this.chatTarget.openId = this.chatTarget.client_id_two
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} else {
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this.chatTarget.openId = this.chatTarget.client_id_one
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}
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}
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}
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// 初始化MQTT连接
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this.initChat()
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// 初始化用户头像
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this.userAvatar = picUrl + uni.getStorageSync('headPhoto')
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},
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onShow(){
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},
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methods: {
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async connect(){
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this.client = null
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const options = {
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clientId: this.selfClientId
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}
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// 添加连接状态回调
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const callbacks = {
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onConnect: () => {
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console.log('客服连接成功')
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this.isConnected = true
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this.connectingStatus = ''
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},
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onDisconnect: this.onDisconnect.bind(this),
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onError: (error) => {
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console.error('客服连接错误:', error)
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this.isConnected = false
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this.connectingStatus = '连接错误，请重试'
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},
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onReconnect: () => {
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console.log('客服正在重连...')
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this.isConnected = false
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this.connectingStatus = '连接已断开，正在重连...'
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}
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}
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this.client = mqttTool.connect(options, callbacks)
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this.isConnected = !!this.client
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await this.subscribe()
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this.client.on('message', (topic, message) => {
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const msgStr = Buffer.from(message).toString('utf8') // 二进制转UTF-8字符串
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const msg = JSON.parse(msgStr) // 后续解析逻辑不变
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let jsMsg = msg // 直接使用已解析的对象，无需再次解析
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console.log('收到消息', topic, msg)
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if (jsMsg.send_client === this.selfClientId || jsMsg.receive_client === this.selfClientId) {
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console.log('接收或发送人是我')
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if (jsMsg.send_client === this.chatTarget.openId || jsMsg.receive_client === this.chatTarget.openId) {
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console.log('接收或发送人是我的聊天对象')
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this.messages.push({
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content: jsMsg.content,
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time: Date.now(),
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isSelf: jsMsg.send_client === this.selfClientId,
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isLoading: false
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})
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console.log('收到我的消息', this.messages)
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this.scrollToView = 'msg-' + (this.messages.length - 1)
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}
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}
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})
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},
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async subscribe(){
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if (this.isConnected && this.client) {
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this.client.subscribe('contact/message/receive_msg', { qos: 0 }, (err) => {
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if (!err) {
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console.log('订阅成功', 'contact/message/receive_msg', { qos: 0 })
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this.connectingStatus = ''
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} else {
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console.log('订阅失败:', err)
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this.connectingStatus = '订阅失败，请重试'
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}
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})
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} else {
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console.log('连接失败', this.isConnected, this.client)
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this.connectingStatus = '连接失败，请重试'
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}
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},
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// 初始化聊天
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async initChat(){
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try {
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// 显示连接状态
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this.connectingStatus = '正在连接客服...'
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await this.connect()
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// 连接成功后启动心跳包
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this.startKeepalive()
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// 连接成功后立即加载历史消息
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await this.loadHistoryMessages()
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} catch (error) {
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console.error('初始化聊天失败', error)
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this.connectingStatus = '连接失败，请检查网络'
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// 失败后尝试重新连接
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this.reconnectFailedTimer = setTimeout(() => {
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this.initChat()
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}, 3000)
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}
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},
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// 获取MQTT连接配置
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async getMqttConfig(){
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console.log('🚀 ~ onLoad ~ this.chatTarget.open_id:', this.chatTarget.open_id)
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try {
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// 如果没有已创建的实例或clientId，则通过API获取
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return new Promise((resolve, reject) => {
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const params = {
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worker_id: this.chatTarget.id || '',
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open_id: this.selfClientId || ''
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}
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request(apiArr.csGetToClientId, 'POST', params).then((res) => {
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console.log('聊天列表:', res)
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// 检查响应数据格式是否正确
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if (res && res.client_bind && res.client_bind.client_id_one && res.client_bind.client_id_two) {
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if (res.client_bind.client_id_one === this.selfClientId) {
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this.chatTarget.openId = res.client_bind.client_id_two
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} else {
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this.chatTarget.openId = res.client_bind.client_id_one
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}
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this.chatTarget.bindId = res.client_bind.id
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resolve()
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} else {
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console.error('MQTT配置响应格式不正确:', res)
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reject(new Error('未获取到有效的MQTT配置'))
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}
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}).catch(error => {
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console.error('获取MQTT配置失败', error)
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reject(error)
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})
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})
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} catch (error) {
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console.error('获取MQTT配置失败', error)
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throw error
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}
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},
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// MQTT断开连接回调
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onDisconnect(packet){
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console.log('MQTT连接断开', packet)
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this.isConnected = false
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this.client = null
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// 根据断开原因设置不同的连接状态文本
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if (packet && packet.error) {
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// 连接失败的情况
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this.connectingStatus = '连接失败，请检查网络'
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} else {
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// 其他断开连接的情况
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this.connectingStatus = '连接已断开，正在重连...'
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}
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// 停止心跳包
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this.stopKeepalive()
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},
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// 加载历史消息
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async loadHistoryMessages(){
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if (!this.hasMoreHistory || this.isLoadingHistory) {
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return
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}
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try {
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this.isLoadingHistory = true
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// 确保已经获取了mqttConfig.bindId
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if (!this.chatTarget.bindId) {
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await this.getMqttConfig()
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}
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const params = {
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bindId: this.chatTarget.bindId,
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order: 'desc', // 按时间降序排列
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page_num: this.pageNum,
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page_size: this.pageSize
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}
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console.log('请求历史消息参数:', params)
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const res = await request(apiArr.csGetMsgRecord, 'POST', params)
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console.log('历史消息返回结果:', res)
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if (res && res.code === 1 && res.data && res.data.msg_record) {
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const historyMessages = res.data.msg_record
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// 如果没有更多历史消息了
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if (historyMessages.length === 0) {
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this.hasMoreHistory = false
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return
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}
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// 将获取到的历史消息添加到消息列表开头
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// 这里需要根据消息的发送方判断是否是自己发送的消息
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historyMessages.map(msg => (
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this.messages = [{
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content: msg.content,
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time: new Date(msg.create_time).getTime(),
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isSelf: msg.send_client === this.chatTarget.openId,
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isLoading: false
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}, ...this.messages])) // 因为是按时间降序获取的，所以需要反转
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// 添加到消息列表开头
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// this.messages = [...formattedMessages, ...this.messages]
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// 增加页码
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this.pageNum++
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}
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} catch (error) {
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console.error('加载历史消息失败', error)
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} finally {
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this.isLoadingHistory = false
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}
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},
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// 加载更多历史消息
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loadMoreHistory(){
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if (!this.isLoadingHistory && this.hasMoreHistory) {
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this.loadHistoryMessages()
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}
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},
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// 发送消息
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sendMessage(){
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const content = this.inputMessage.trim()
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console.log('发送消息', content)
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if (!content || !this.client || !this.isConnected) return
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// 滚动到底部
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this.scrollToBottom()
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console.log('需要发送的对象', this.chatTarget)
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// 按照用户提供的格式构建发送消息
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const msgData = {
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bind_id: this.chatTarget.bindId, // 聊天列表的ID，这里暂时固定为1
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send_client: this.selfClientId, // 消息发送方open_id
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receive_client: this.chatTarget.openId, // 消息接收方open_id
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type: 1, // 消息类型，1表示文字消息
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content: content, // 消息内容
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receive_read_status: 2 // 接收方阅读状态
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}
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console.log('发送消息', msgData)
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this.client.publish(
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'contact/message/send_msg', // 使用指定的发送消息主题
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JSON.stringify(msgData),
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{ Qos: 0 },
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(err) => {
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if (err) {
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console.error('发送消息失败', err)
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// 可以在这里添加消息发送失败的处理逻辑
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} else {
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console.log('发送消息成功')
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}
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}
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)
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// 清空输入框
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this.inputMessage = ''
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},
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// 处理输入事件
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handleInput(){
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this.canSend = this.inputMessage.trim().length > 0
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},
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onInputFocus(){
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// 输入框获取焦点时，设置滚动到底部的标记
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this.scrollToBottomFlag = true
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setTimeout(() => {
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if (this.scrollToBottomFlag) {
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this.scrollToBottom()
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}
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}, 300)
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},
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onInputBlur(){
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// 输入框失去焦点时，重置滚动标记
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this.scrollToBottomFlag = false
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},
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// 是否需要显示时间分割线
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needShowTime(index){
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if (index === 0) return true
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const currentMsg = this.messages[index]
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const prevMsg = this.messages[index - 1]
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// 如果两条消息间隔超过5分钟，则显示时间分割线
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return (currentMsg.time - prevMsg.time) > 5 * 60 * 1000
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},
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// 格式化时间
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formatTime(time){
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const date = new Date(time)
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const hours = date.getHours().toString().padStart(2, '0')
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const minutes = date.getMinutes().toString().padStart(2, '0')
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return `${ hours }:${ minutes }`
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},
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// 滚动到底部
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scrollToBottom(){
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setTimeout(() => {
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this.scrollToView = 'msg-' + (this.messages.length - 1)
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}, 100)
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},
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// 返回上一页
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goBack(){
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uni.navigateBack()
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},
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// 启动心跳包 - 增强版：添加错误处理和状态检查
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startKeepalive(){
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// 停止之前的定时器
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this.stopKeepalive()
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// 每30秒发送一次心跳包
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this.keepaliveTimer = setInterval(() => {
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if (this.client && this.isConnected) {
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const keepaliveData = {
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client_id: this.selfClientId // 自己的client_id
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}
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this.client.publish(
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'contact/message/keep_time',
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JSON.stringify(keepaliveData),
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{},
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(err) => {
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if (err) {
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console.error('发送心跳包失败', err)
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// 心跳包发送失败可能表示连接有问题，可以考虑触发重连
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if (!this.isConnected) {
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return
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}
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console.log('心跳包发送失败，尝试检查连接状态')
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// 这里可以添加额外的连接检查逻辑
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}
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}
|
||
)
|
||
} else {
|
||
console.warn('MQTT未连接，停止心跳包')
|
||
this.stopKeepalive()
|
||
}
|
||
}, 30000)
|
||
},
|
||
|
||
// 停止心跳包
|
||
stopKeepalive(){
|
||
if (this.keepaliveTimer) {
|
||
clearInterval(this.keepaliveTimer)
|
||
this.keepaliveTimer = null
|
||
}
|
||
},
|
||
|
||
// 跳转到切换客服页面
|
||
goToChangeService(){
|
||
uni.navigateTo({
|
||
url: '/packages/customerService/changeService/index?currentMchId=' + this.chatTarget.mchId
|
||
})
|
||
}
|
||
},
|
||
|
||
// 页面卸载时停止心跳包
|
||
onUnload(){
|
||
// 断开MQTT连接
|
||
if (this.client) {
|
||
this.client.disconnect()
|
||
}
|
||
|
||
// 停止心跳包
|
||
this.stopKeepalive()
|
||
|
||
// 清除重连失败提示定时器
|
||
if (this.reconnectFailedTimer) {
|
||
clearTimeout(this.reconnectFailedTimer)
|
||
this.reconnectFailedTimer = null
|
||
}
|
||
}
|
||
}
|
||
</script>
|
||
|
||
<style>
|
||
@import url("./index.css");
|
||
</style> |